Privacy Policy

BrightHeart Cleaning ("we", "us", "our") is a professional cleaning service based in Melbourne, Victoria, Australia. Our website is https://www.brightheartcleaning.com.au.

We are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

When you request a quote or contact us, we may collect:

• First name
• Email address
• Phone number
• Property address
• Details about your cleaning requirements

We only collect information that is necessary to provide you with a quote or deliver our cleaning services.

We use your personal information to:

• Respond to your quote requests
• Arrange and confirm cleaning appointments
• Contact you regarding your booking
• Improve our services

We will not use your information for marketing purposes without your explicit consent.

Our website uses the following third-party services:

• Google Maps / Places API— for address autocomplete. Google's privacy policy applies: policies.google.com/privacy

We do not sell, trade, or rent your personal information to third parties.

Your information is stored securely and only accessible by authorised personnel. We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.

We retain your information only for as long as necessary to fulfil the purposes for which it was collected.

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information

To exercise any of these rights, please contact us at the details below.

Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings, though this may affect some functionality.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: [email protected]
• Phone: 0458 500 464